Creek Road, Yarra Glen, Victoria 3775 Australia
TERMS AND CONDITIONS
The Yarra Valley’s Premier Boutique Accommodation
CANCELLATIONS & TRANSFER
- All bookings are secured with a 50% deposit at
time of booking with the balance of the pre booked
accommodation package payable at check in. We
accept Visa, MasterCard, American Expres (3%
surcharge) and Cash.
Araluen Boutique Accommodation
- More than 21 days notice of scheduled arrival
time: Booking deposit is refundable or
transferable, less an admin fee ($50 + commissions
- 7 to 21 days notice of scheduled arrival time:
We will refund you're holding deposit minus the
admin fee if we are able to fully rebook your
- Less than 7 days notice of scheduled arrival
time: the full amount is payable and the balance
will be charged to your credit card. If we are
able to fully rebook your cancelled dates at the
same total gross booking amount including
additional services, we will refund your payment
minus the admin fee & costs.
- Failure to arrive or cancellation after
arrival: Full tariff is payable and the balance
will be charged to your credit card.
- Communications with respect to cancellation or
transfers must be confirmed in writing (email or
letter) and must be acknowledged by us in writing.
- The maximum occupancy of a villa is 3 adults,
or 2 adults and 2 children.
- The maximum occupancy of a lodge room is 2
- Children (10 and under) and infants cannot
be accommodated in lodge rooms. Children and
infants can be accommodated in villas.
- Pets cannot be accommodated.