TERMS AND CONDITIONS

DEPOSIT
All bookings made directly with the property are secured with a 20% deposit at the time of booking with the balance due on check-in. We accept Visa, MasterCard, American Express (3% surcharge) and Cash.

BOND
We require a $100 pre-authorisation of your credit card at check-in as a bond, for any incidentals or damage caused. Depending on your bank, the pre-authorisation will release from your credit card 3-4 business days from check-in.

CANCELLATIONS & AMENDMENTS
More than 30 days notice of scheduled arrival date: Booking deposit is refundable or transferable, less an administration fee ($50 + commissions and costs)

7 to 29 days notice of scheduled arrival time: We will refund your holding deposit minus the admin fee if we are able to fully re-book your cancelled dates

Less than 7 days notice of scheduled arrival time: the full amount is payable and the balance will be charged to your credit card. If we are able to fully rebook your cancelled dates at the same total gross booking amount including additional services, we will refund your payment minus the admin fee and costs.

Failure to arrive or cancellation after arrival: Full tariff is payable and the balance will be charged to your credit card.

Communications with respect to cancellation or transfers must be confirmed in writing (email - enquiries@araluenlodge.com.au) and must be acknowledged by Management.

GROUP BOOKINGS
All group booking enquiries need to made directly to the property by calling +61 411 242 212. Group booking terms and conditions are supplied in a group quote. These terms need to be agreed to on confirmation of booking.

WEDDING ACCOMMODATION
If you have booked Araluen independently for your wedding accommodation, please kindly call the property as courtesy so we are aware. We require notification of any third party suppliers, that are NOT included in the reservation, to report to Reception so we can check validity of their Certificate of Currency (Legal Liability Insurance). For example hair and make-up artists, photographer, florist, car hire operators etc

GENERAL
We do not receive a signed booking confirmation from guests that book via our website or by calling.
If you are not happy or disagree to the above cancellation or terms & conditions policy, you have 36 hours from the time of booking to cancel the booking without penalty. Cancellation policy will then be enforced for any cancellation requests post 36 hours.
The above cancellation policy is visible for you to read if booking online via our website.
If booking by phone you will receive notification with your booking confirmation via email.

OCCUPANCY RESTRICTIONS
The maximum occupancy per villa is 3 adults or 2 adults and 2 children (under 10 years). A child over this age is classified as an adult.
The maximum occupancy per lodge room is 2 adults.
Parents to take full responsibility for children around the property damn, which is not fenced and for the overall treatment of the property grounds and rooms. Any damage caused will be on the onus of the accompanying adult.

MINIMUM NIGHT STAY
We have a 2 night minimum stay in villas at all times.

PLEASE NOTE CHILDREN AND INFANTS CANNOT BE ACCOMMODATED IN THE LODGE UNLESS PRE-APPROVED OR PART OF A GROUP BOOKING. CHILDREN AND INFANTS CAN BE ACCOMMODATED IN VILLAS.

Pets are not permitted on the property.